Experience

Deep Dive Content & Strategy - Belle Isle, FL 

LLC Established May 2014 

• Established as a side business in 2014, we provide a range of digital services and custom solutions to optimize content ecosystems and help shape how brands show up online, what they say and how they grow. 

Charter Communications - Denver, CO

December 2024 - September 2025

Scaled content operations and impact across a Fortune 500 telecommunications organization serving millions of customers by advocating for and overseeing the implementation of a centralized library for product content. Key results:

• Improved design efficiency and messaging quality: transformed siloed content practices by integrating brand guidelines and best practices into the design workflow.   
• Positioned content designers as critical strategic partners who elevate the user experience with big-picture thinking instead of proofreaders and bottlenecks. 

Charter Communications - Denver, CO

February 2018 - December 2024

• Designed prompts and guidelines to shape Spectrum’s internal LLM, refining responses for accuracy, clarity and brand standards. 
• Helped develop content governance framework in collaboration with marketing, legal and product leadership. 

Charter Communications - Denver, CO

January 2016 - February 2018

• Partnered with multiple product design teams to build accessible user experiences that scaled Spectrum TV products across web, mobile and TV applications. 
• Created and managed team Jira board, improving resource visibility and content impact for leadership. 

Purple, Rock, Scissors - Orlando, FL

July 2013 - August 2014

• Managed client relationships and full-stack UX teams, created project plans, communicated and monitored project scope, timeline and budget. 
• Conducted weekly status presentations to client and agency leadership, proposed iterations and mitigated creative conflict. 

Orlando Health - Orlando, FL 

January 2012 - July 2013  

• Managed web content for 10+ digital properties in the Orlando Health hospital system and collaborated with physicians and staff to produce approachable health and wellness content. 

epcSolutions - Orlando, FL

June 2009 - October 2011

• Worked with field engineers and technicians to create and maintain project plans, budgets and schedules to support nationwide SaaS projects focused on developing RFID software for large-scale asset management. 

IGN Entertainment - San Francisco, CA 

September 2006 - July 2008

• Managed  relationships with consumer, game and entertainment sales teams to create unique promotional campaigns for clients across Fox Interactive Media properties, including IGN Entertainment, MySpace, Fox Sports Interactive, Rotten Tomatoes and AskMen.

Palo Alto Daily News - Palo Alto, CA 

January 2005 - July 2006

• Designed page layouts on deadline for four daily newspapers. Edited articles to follow AP style for grammar, clarity, and brevity, wrote headlines and captions and selected relevant content features from the AP newswire as needed. 

Almaden Times - San Jose, CA

October 2003 - January 2005

• Conducted interviews with athletes and coaches ranging from little league to the pros, wrote and edited articles in accordance to AP style and managed a team of contributors to build community relationships, pitch story ideas and deliver quality sports coverage for several weekly papers.